Refund and Course Transfer Policy

Texas Emergency Educators

Texas Emergency Educators is committed to providing clear and fair policies regarding course cancellations, refunds, and course transfers.

Refund Eligibility

• Full Refunds: Students may request a full refund if the refund request is submitted in writing at least fourteen (14) calendar days before the scheduled start date of the course.
• Processing Fee: All approved refunds are subject to a 3.5% processing fee, which will be deducted from the refund amount.

Course Transfers

Students who are unable to attend their scheduled course may transfer their enrollment to another available course in lieu of receiving a refund.

• Course transfers requested after the first day of class are permitted and are subject to a $150 course transfer fee.
• Course transfers are subject to availability and must be scheduled for a future course offering.
• A course transfer is an alternative to a refund and does not entitle the student to a refund of the original course payment.

How to Request a Refund or Course Transfer

All refund and course transfer requests must be submitted in writing to:

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The request should include the student's full name, course name, scheduled course date, and the requested action.

The date the written request is received by Texas Emergency Educators will be used to determine whether the request meets the applicable refund or transfer requirements.

Policy Acknowledgment

By registering for a course with Texas Emergency Educators, the student acknowledges and agrees to the terms of this Refund and Course Transfer Policy.

Texas Emergency Educators reserves the right to modify this policy as necessary. Any exceptions to this policy must be approved in writing by Texas Emergency Educators.